401(k) Cont. Contact Questions Sheff Olinger: 972-450-3845 • If you have any questions or help understanding how the funds are set up in one of the determined timelines, or need any advice, Sheff Olinger is our investment manager for the plan. Empower: 800-338-4015 • If you need any help with customer service or technical difficulties, reach out to Empower and will they have a team there to help you.) Heather Solomon: 816-242-0592 • If you need help understanding how this will be processed through payroll or any HR- related questions Important Contact Information: Noteworthy: This is NOT a Savings account; this is a Retirement Plan. You cannot withdraw money easily. Think of these funds as “hands-off” until your retirement age. It is difficult to pull money out of this account unless you have a qualifying hardship. If you must pull money out, there will be tax penalties. Examples of qualifying hardship include medical bills, home foreclosure, birth of a child, and a few select others.