Guide to Using MDLIVE® Services

Modality By phone or video Brief online questionnaire Secure messaging By phone or video By phone or video By phone or video By phone or video Availability 24/7/365 on- demand or same- day appointment 7 days a week 8 am-10 pm ET No appointment needed Appointments available days, nights and weekends Appointments available days, nights and weekends Appointments available days, nights and weekends Appointments available days, nights and weekends Wait times2 Under 30 minutes Under an hour Under 24 hours 2-4 days 2-4 days 3-5 days 2-4 days Age eligibility Any age3,4 Any age3,4 Any age4 10 years and older4 10 years and older4 18 years and older 18 years and older Choose Provider Based on provider availability Option to meet with same provider Option to meet with same provider Option to meet with same provider Option to meet with same provide Option to meet with same provider Orders (labs and imaging) Option for in-person labs Option for local in-person imaging and labs Option for local in-person imaging and labs Prescriptions5 Prescriptions Prescriptions Prescriptions Prescriptions Prescriptions When & How to Use MDLIVE® Available in English or Spanish, via myCigna® 1. E-Treatment care is not available in KS, MS, NM, WV, and DC. 2. Wait times may vary by season and location. 3. Fever treatment for customers 3 months + . Ear and eye pain for customers 3 years +. 4. Legal parent or guardian must consent for customers under the age of 18 5. Prescriptions and refills are administered based on what the MDLIVE provider deems medically appropriate and available for local or home delivery. Urgent Care Urgent Care E-Treatment1 Dermatology Behavioral Care: Therapy Behavioral Care: Psychiatry Primary Care: Wellness Screening Primary Care: Routine Care Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan's network and all services may not be available in all areas; subject to state regulations. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. 965557a 03/25 © 2025 Cigna Healthcare