Health Equity - FSA/HSA Card Replacement Instructions

This document provides instructions for members to request replacement FSA/HSA cards through the member portal or by phone, ensuring correct address verification and detailing the expected delivery timeline.

Aesop Intermediate, LLC. Health Equity – FSA/HSA Card Replacement For security reasons and to ensure that members cards are delivered to the correct address, members can order replacement cards via the member portal at www.healthequity.com or by calling member services at 877-924-3967. They are available Sunday- Saturday, 24 hours a day. If the address listed on the member’s portal is incorrect, they can update under My Account- Profile- Change Address/Phone. Once the address has been updated and/or verified, they will click the manage card tab to request a new card. It usually takes 15 days for members to receive cards in the mail excluding holidays and weekends and cards sent in a generic envelope for security purposes. Best Regards, Carmen Brown Service Delivery Manager