Virtual Healthcare Services by Cigna Healthcare and MDLIVE

Virtual care is making access to high-quality healthcare more convenient and affordable – for you and every covered member of your family. That’s why Cigna Healthcare℠ has partnered with MDLIVE® to offer a broad suite of convenient virtual care options – available by phone or video, and in English or Spanish 961333 a 08/24 Dermatology4 Fast, customized care for skin, hair, and nail conditions – no appointment required • Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots and more • Upload photos and describe symptoms for board-certified dermatologists to review • Diagnosis and customized treatment plan, usually within 24 hours Behavioral Care Talk therapy and psychiatry from the privacy of home, with no waiting rooms • Access to licensed therapists and board-certified psychiatrists • Schedule an appointment that works for you andhave recurring sessions with the same provider • Care for topics such as anxiety, stress, life changes, grief and depression Health care that’s there for you when and where you need it. Head-to-toe virtual care from MDLIVE. Disclosures listed on next page. Prescriptions available through home delivery or at local pharmacies, if appropriate. Primary Care1 Easy, fast appointments, referrals, prescriptions, lab work and diagnostic tests • Preventive care and wellness screenings available at no additional cost to identify conditions early2 • Manage chronic conditions and establish a relationship with the same primary careprovider (PCP) through routine care. • Receive orders for biometrics and blood work at local facilities3 Urgent Care Available via E-Treatment, phone or video.5 • Convenient, affordable alternative to urgent care centers and the emergency room • Care for many minor illnesses and injuries, such as infections, cold & flu, and sinus problems • Includes pediatric care, allowing your child to be seen quickly and from the comfort of their home

1. Virtual primary care through MDLIVE is only available for Cigna Healthcare medical members aged 18 and older. 2. Appointments are required. For customers who have a non-zero preventive care benefit, MDLIVE virtual wellness screenings will not cost $0 and will follow their preventive benefit. 3. Limited to labs contracted with MDLIVE. 4. Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours. 5. E-Treatment care is available in U.S. states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia. 6. Prices shown on myCigna are not a guarantee. Coverage falls under your plan terms and conditions. Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. In California: Services may be available on an in-person basis or via telehealth from the enrollee’s primary care provider, treating specialist, or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with California law. Enrollees that have coverage for out-of-network benefits may receive services either via telehealth or on an in-person basis using the enrollee’s out-of-network benefits. Note: out-of-network benefits, if available, will generally include higher out-of-pocket financial responsibility and no balance-billing protections. Please refer to your benefit plan documents for specific information about your benefit plan and out-of-network benefits. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Express Scripts, Inc., or their affiliates. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN). 961333 a 08/24 © 2024 Cigna Healthcare. Some content provided under license. It’s easy to connect to care. Virtual care visits are convenient and easy, whether you choose on-demand care or to schedule an appointment. And you can select an appointment in English or Spanish. Visit myCigna.com or call MDLIVE at 888.726.3171 when you need virtual care. 1. Access MDLIVE by logging into myCigna.com® or by using the myCigna® App. 2. Find the “Talk to a Doctor” button on the homepage. You may have to scroll down. 3. Select the type of virtual care you need – Medical or Counseling. Estimated cost will be shown.6 4. Schedule your appointment or start your visit today.